Question 1

How do I place an order?

Accepted Answer

Browse our catalog, select the product and options you need, add it to your cart, and proceed to checkout. You can also call us for assistance with placing an order.

Question 2

Can I order by phone?

Accepted Answer

Yes! Call us at 561-922-3358 and our team will be happy to help you place your order.

Question 3

Do you offer bulk or facility pricing?

Accepted Answer

Yes, we offer volume discounts for healthcare facilities and organizations. Contact us for a custom quote.

Question 4

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on the items in your order and your destination. Larger equipment like medical beds, lift chairs, and patient lifts typically requires freight delivery, while smaller items ship via standard carriers.

Question 5

How long does delivery take?

Accepted Answer

Most orders ship within 1-3 business days. Standard delivery typically takes 5-7 business days. Larger items like medical beds may require freight shipping and take longer.

Question 6

Do you ship to my area?

Accepted Answer

We ship to all 50 US states. Some oversized items may have delivery restrictions; contact us for details.

Question 7

What is your return policy?

Accepted Answer

We offer a 30-day return policy on most items. Products must be unused, in their original packaging, and in resalable condition.

Question 8

How do I initiate a return?

Accepted Answer

Contact our customer service team at 561-922-3358 or email info@1medicalsupply.net to request a return authorization.

Question 9

Are there items that cannot be returned?

Accepted Answer

For hygiene reasons, certain items such as incontinence supplies, mattresses, and personal care products cannot be returned once opened.

Question 10

How do I know which product is right for me?

Accepted Answer

Our equipment specialists are available to help you find the right equipment. Call us for a free consultation or fill out our contact form.

Question 11

Do you offer product warranties?

Accepted Answer

Most products come with manufacturer warranties. Warranty details are listed on individual product pages.

Question 12

Can you help with insurance or Medicare coverage?

Accepted Answer

While we don't bill insurance directly, we can provide documentation to help you seek reimbursement. Contact us for more information.

Question 13

What is a free consultation?

Accepted Answer

Our equipment specialists can discuss your needs, recommend products, and help you make informed decisions, all at no cost.

Question 14

Do you offer in-home assessments?

Accepted Answer

Yes! We offer free in-home equipment assessments near our showroom locations in Delray Beach, FL, Deerfield Beach, FL, Margate, FL, and Tampa, FL. A specialist will visit your home and recommend the right equipment for your space. Contact us to schedule an appointment. If you're outside those areas, our team can help you find the right products online or by phone.

Frequently Asked Questions

Ordering

Shipping

Returns

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Consultations